Terms and Conditions – 88 Luxury Tours
These Terms and Conditions (“Terms”) govern the provision of services by 88 Luxury Tours. By booking or participating in any tour or service with us, you agree to be bound by these Terms, including our Privacy Policy.
1. Bookings and Payments
1.1 All bookings are subject to availability and confirmation.
1.2 Prices are in Australian dollars (AUD) and include GST unless stated otherwise.
1.3 Full payment is required at the time of booking unless otherwise agreed in writing.
2. Cancellation Policy
a) Cancellations made more than 24 hours before the start of the activity – Full refund of the booking price.
b) Cancellations made 24 hours or less before the start of the activity, or in case of no-show – No refund will be provided.
3. Changes by 88 Luxury Tours
3.1 We reserve the right to cancel, reschedule, or amend a tour due to weather conditions, safety considerations, vehicle availability, or unforeseen circumstances.
3.2 In the event we cancel your booking, you will receive a full refund or the option to reschedule.
4. Participant Responsibilities
4.1 You are responsible for ensuring you are fit to participate in the tour.
4.2 You must comply with all safety instructions provided by our guides and staff.
4.3 88 Luxury Tours is not liable for any loss, damage, injury, or expense arising from your failure to follow instructions or due to your own negligence.
5. Liability
5.1 Our services come with guarantees under the Australian Consumer Law that cannot be excluded.
5.2 To the maximum extent permitted by law, our liability for breach of any guarantee, condition, or warranty is limited to resupply of the services or payment of the cost of resupply.
5.3 We hold a Public Liability Insurance policy covering liability up to AUD $20 million for personal injury or property damage arising from our operations. This coverage does not negate your obligation to follow safety instructions or your personal responsibility for your own actions during the tour.
6. Privacy Policy
88 Luxury Tours is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
What We Collect:
Personal Information such as your name, address, email, and phone number.
How We Collect It:
Direct communication (in person, phone, email, forms)
Our website (www.88luxurytours.com.au)
Social media channels
Publicly available sources
Third-party service providers (with your consent)
Why We Collect It:
To provide and improve our services
To communicate about bookings, services, and promotions
To meet legal obligations
Sensitive Information:
We only collect and use sensitive information with your consent, for a directly related purpose, or where required by law.
Third Parties:
Where possible, we collect information directly from you. If obtained from third parties, we will take reasonable steps to notify you.
Disclosure:
We may disclose your information:
Where you have given consent
Where required or authorised by law
Security:
We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Information no longer required will be destroyed or de-identified, except where legally required to retain it.
Access and Correction:
You have the right to access and correct your personal information. Identification may be required before release.
Updates:
This Privacy Policy may be updated from time to time and will be published on our website.
7. Contact Us
For booking enquiries, cancellations, privacy concerns, or complaints, please contact:
88 Luxury Tours
1 Southbank Blvd,
Southbank, VIC 3006
Phone: (03) 9059 8115
Email: info@88luxurytours.com.au